Privacy Policy for Fidotrack
Last Updated: February 2026
At Fidotrack d.o.o., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website fidotrack.com and subscribe to our updates.
1. Data Controller
The controller of your personal data is:
Fidotrack, napredne telemetrične rešitve, d.o.o. Stari trg 11, 3320 Velenje, Slovenia
Registration Number: 7449232000
VAT ID: 70257205
Email: care@fidotrack.com
2. Personal Data We Collect
We may collect and process the following data:
Contact Information: Name, email address, phone number, and clinic/company name when you fill out our contact or inquiry forms.
Technical Data: IP address, browser type, and usage data collected through cookies to improve website performance.
Professional Data: Information related to your veterinary practice for the purpose of providing tailored telemetry solutions.
3. Purpose and Legal Basis for Processing
We process your data based on the following legal grounds:
Performance of a Contract: To provide our telemetry services, process orders, and offer technical support.
Legal Obligation: To comply with Slovenian accounting and tax laws (e.g., issuing invoices).
Legitimate Interest: To improve our products and communicate with professional partners.
Consent: When you explicitly sign up for our newsletter or updates.
4. Data Retention
Financial Records: In accordance with Slovenian law, data contained in invoices is stored for 10 years.
Inquiry Data: Data from contact forms is kept for as long as necessary to resolve your request or for a maximum of 2 years for business follow-up.
Cookies: Retention periods for cookies vary depending on their type (session or persistent).
5. Data Sharing and Transfers
We do not sell your personal data. We may share your data only with trusted third-party service providers (e.g., hosting providers, delivery services, or email marketing platforms) who are GDPR-compliant. Your data remains within the European Economic Area (EEA).
6. Your Rights
Under the GDPR, you have the following rights:
Access: The right to request a copy of the data we hold about you.
Rectification: The right to correct inaccurate information.
Erasure (“Right to be forgotten”): The right to request deletion of your data.
Restriction: The right to limit how we process your data.
Portability: The right to receive your data in a structured format.
Object: The right to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at care@fidotrack.com
7. Security
We implement appropriate technical and organizational measures (such as SSL encryption) to ensure a level of security appropriate to the risk of processing personal data.
8. Cookies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings at any time.